Blizzard vice President for server problem to Taiwan players apology

Since the May 15 diablo 3 online since, Taiwan is the most bitter B take players of a group, from the game on the day of various online update error, and to the subsequent various error37, then to the most recent period of gold and long time not be able to access the queue, etc, are all let many sets of fans take diablo iii break your heart.
To this, blizzard vice President Paul w. Sams today released a special service to a letter of apology from the players, and says it as soon as possible to solve the problem in blizzard connection and the add server. The following is the full text apology letter:
Dear players, hello:
We want to express our deep to Taiwan for players community, but also for your experience in the recent gaming experience problems apology. We have been trying to solve these effects players for the game and enjoy the game, are also in some important improvement.
In preparation for the diablo 3 "listed, we believe that we have already very bold prediction regions connection to the server of the number of players, according to such prediction set hardware equipment purchase policy, and what we buy hardware number according to predict even than that required to estimate the hardware the number is much, but Asia players warm support let our server has been at and wait in line with many players into the game situation.
Our recent Battle to optimize the.net, also strengthened the server capacity and reduce the time line, in addition, we are deployed additional server to let many line up of the players to enter the diablo 3 ". We will finish these servers as soon as possible the set, believe that with the server and the improvement measures, line up in the near future in the number if not complete disappear so, at least with a lot of reduced.
In addition to server capacity problem, Taiwan players to the diablo 3 "warm reaction to Taiwan has with Asia between the server bandwidth public pressure led to additional line up. In this case, we have implement short-term solutions, you may have noticed this scheme results. However, this is we want to completely avoid the conditions, so we have continued, and regional telecom jointly monitoring and solve problems so as to find players we can increase bandwidth solutions. We hope to provide as soon as possible a sustainable solutions, and at any time and you update our progress.
The following information for reference, the listed, Asia the capacity of the server has increased more than 100%, this is more than we are the most optimistic in expectations of 20% in the next seven to 14 days, we expect to an extra 35% of Asian regional server capacity.
We understand this problem has seriously affected the many players have the diablo 3 "of fun. We sincerely hope to apologize, and hope you understand our team are around the clock to solve these and other effects of the game, we will continue efforts until these issues are resolved so far. Thank you for your advice. We look forward to the game with you as soon as possible in the meet.
Blizzard Entertainment operation long


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